Information We Collect

We may collect information you provide directly to Msmode, information related to your order and information collected automatically when you use our website.

• Contact details, such as your name, email address, shipping address and billing address.
• Order details, such as products purchased, order number, delivery information and return or exchange requests.
• Account details, if account features are available and you choose to create or use an account.
• Customer service details, such as messages, questions, photos or other information you send to support.
• Website usage details, such as pages viewed, device information, browser type, approximate location data and cookie-related information.

How We Use Information

Msmode uses customer information to operate our store, process orders, provide support and improve the shopping experience.

• To process, confirm, ship and deliver orders.
• To provide order updates, tracking information and customer service.
• To manage returns, exchanges, refunds and product-related requests.
• To respond to questions about products, sizing, account help or store policies.
• To help protect the website from fraud, misuse, unauthorized activity and security issues.
• To improve website performance, product presentation and customer experience.
• To send marketing emails when you have subscribed or otherwise agreed to receive them.

Order Processing

When you place an order with Msmode, we use the information you provide to review the order, confirm payment, prepare shipment, provide delivery updates and assist with any order-related support needs.

We may also use your order information to help manage returns, exchanges, refunds, damaged item reports or other post-purchase service requests.

Payment Information

Payments may be processed through PayPal, Stripe and credit card payment options. Payment information is handled through the payment method selected at checkout.

Msmode does not ask customers to send full payment card details by email. Please do not include sensitive payment information when contacting customer support.

Cookies & Analytics Tracking

Msmode uses cookies and similar technologies to support website functionality, remember preferences, understand how visitors use the website and improve the shopping experience.

Cookies and analytics tracking may help us understand page visits, browsing behavior, device information, traffic patterns and website performance. You may be able to manage or disable cookies through your browser settings, but some website features may not work properly without certain cookies.

Email Marketing

If you subscribe to Msmode emails, we may use your email address to send newsletters, product updates, promotions, store announcements or other marketing messages.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at [email protected]. Even if you unsubscribe from marketing emails, we may still send non-marketing messages related to orders, payments, returns or customer service.

Service Providers

Msmode may share limited information with service providers that help us operate our store and provide services to customers. These may include providers involved in website hosting, order processing, payment processing, shipping, customer support, analytics, fraud prevention and email communication.

Service providers are given information only as needed to perform their services for Msmode and should not use customer information for unrelated purposes.

Data Security

We use reasonable safeguards designed to help protect customer information from unauthorized access, misuse, loss or disclosure. However, no website, online store or electronic transmission method can be guaranteed to be completely secure.

Please protect your account details, use secure passwords where applicable and avoid sending sensitive payment information by email.

Data Retention

Msmode keeps customer information for as long as needed to provide our services, process orders, manage returns and exchanges, respond to support requests, maintain business records, prevent fraud and comply with applicable obligations.

When information is no longer needed, we may delete, anonymize or securely retain it as appropriate for store operations and recordkeeping.

Customer Privacy Rights

Depending on where you live, you may have certain privacy rights regarding your personal information. These rights may include the ability to request access, correction, deletion or a copy of certain personal information we hold about you.

You may also be able to object to certain uses of your information or withdraw consent for marketing communications. To make a privacy request, contact Msmode at [email protected].

Children’s Privacy

The Msmode website is intended for general shopping audiences and is not directed to children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to Msmode, please contact us so we can review the request and take appropriate steps.

International Users

If you access Msmode from outside the location where our store operations or service providers are based, your information may be processed or stored in a different country than your own.

By using our website or placing an order, you understand that your information may be handled as needed to provide store services, process payments, ship orders and respond to support requests.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, website features, services or applicable requirements. When we update this page, we will revise the “Last updated” date near the top of the policy.

Your continued use of the Msmode website after updates are posted means the updated Privacy Policy applies to your use of the website.

Contact Information

If you have questions about this Privacy Policy, your personal information or your privacy choices, please contact Msmode at [email protected].

When contacting us, please include your full name, the email address connected to your order or account and a clear description of your request.