Return Policy
Thank you for shopping with Msmode. We want you to feel confident about your purchase, so we offer 30 Days Free Returns on eligible items.
Please read this policy before sending any return. Customers must contact customer service first to receive return instructions and return details.
Msmode offers 30 Days Free Returns from the date your order is delivered.
Returns must be started through customer service before any item is sent back.
Refunds are processed within 3–15 days after the returned item is received and inspected.
30 Days Free Returns
Msmode offers 30 Days Free Returns for eligible items. To qualify, your return request must be made within 30 days of delivery and must follow the return instructions provided by our customer service team.
Returns sent without contacting customer service first may not be accepted. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Return Eligibility
To be eligible for a return, the item must meet the following conditions:
- The return request is made within 30 days of delivery.
- The item is unused, unworn, unwashed and in its original condition.
- The item includes original tags, packaging and accessories, if applicable.
- The item is not marked as final sale or non-returnable.
- The return is approved by customer service before the item is sent back.
Item Condition
Returned items should be in the same condition in which they were received. Please try on clothing carefully and avoid removing tags, washing items, wearing items outside or exposing them to stains, odors, makeup, perfume, pet hair or damage.
Items that show signs of wear, use, washing, alteration or damage may not be accepted for return.
Non-Returnable Items
Some items may not be eligible for return for hygiene, safety or product-condition reasons. Non-returnable items may include:
- Items marked as final sale or non-returnable.
- Items that have been worn, washed, altered or damaged after delivery.
- Items without original tags or packaging, where applicable.
- Personal or hygiene-related items that cannot be returned once opened or used.
- Gift cards, if offered.
How to Start a Return
To start a return, please contact Msmode customer service before sending anything back.
- Email [email protected].
- Include your full name, order number and checkout email address.
- List the item or items you would like to return.
- Briefly explain the reason for your return request.
- Wait for return instructions and return details before shipping your item.
Please do not send returns to any address without instructions from our customer service team.
Customer-Service Return Instructions
After you contact us, our customer service team will review your request and provide the correct return instructions and return details if your item is eligible.
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Return Shipping Cost
Msmode offers 30 Days Free Returns for eligible items. Return shipping costs are covered when the return is approved and completed according to the instructions provided by our customer service team.
Returns sent without prior approval or outside the provided instructions may not qualify for free return shipping and may not be accepted.
Refund Process
Once your returned item is received and inspected, we will review its condition and process the refund if the return is approved.
Refund processing time is 3–15 days after the returned item is received and inspected. Refunds are usually issued to the original payment method used at checkout.
Please note that your bank, card provider or payment service may require additional time to post the refund to your account after it has been processed.
Exchanges
If you would like a different size, color or item, please contact us at [email protected]. We will provide available options based on your order and product availability.
In some cases, an exchange may need to be handled as a return followed by a new order.
Damaged or Wrong Items
If you receive a damaged, defective or incorrect item, please contact us as soon as possible at [email protected].
Please include your order number, a description of the issue and clear photos of the item and packaging. This helps us review the problem and assist you with the next steps.
Final Sale Rules
Items marked as final sale, clearance final sale or non-returnable are not eligible for return or exchange unless the item arrives damaged, defective or incorrect.
Please review the product page and order details before purchasing any item marked as final sale.
Contact Us
If you have questions about returns, exchanges, damaged items or refund timing, please contact Msmode customer service at [email protected].
When contacting us, please include your full name, order number, checkout email address and a clear description of your request.
